Bright Pattern and iké expand Latin America AI customer experience partnership

Bright Pattern and iké said on September 22, 2026, that they are deepening their partnership to help enterprises across Latin America use AI, automation and omnichannel tools to improve customer service. The move is designed to speed resolution times and support more human-centered experiences as digital adoption grows in the region.

Why it matters: - The partnership targets enterprise customer service across Latin America, where demand is rising for faster digital support without losing human interaction. - Bright Pattern’s AI-first contact center tools and iké’s regional assistance network give businesses a way to modernize service operations at scale. - The companies are positioning AI as a way to improve efficiency, loyalty and responsiveness in industries where service quality directly affects customer trust.

What happened: - Bright Pattern and iké announced the continued expansion of their partnership on September 22, 2026. - The companies said they are working together to help enterprises in Latin America deliver AI-driven customer experiences. - The collaboration focuses on AI, intelligent automation, omnichannel communications and real-time analytics. - Bright Pattern said the partnership supports faster and more personalized service while preserving human empathy.

The details: - iké was founded in 1988 and has grown into one of Latin America’s largest assistance-service organizations. - iké handles more than 12.3 million service interactions a year. - iké employs more than 3,200 professionals. - iké coordinates a network of more than 10,000 certified service providers across the region. - iké works with banks, insurers, healthcare organizations, automotive companies, airlines, retailers and other enterprises. - Bright Pattern’s native AI capabilities include intelligent virtual agents, agent assist and workforce management. - Bright Pattern’s platform is cloud-native and supports deployment in the cloud, on-premises or in private cloud environments. - Bright Pattern serves more than 500 customers across 38 countries. - Bright Pattern described its platform as an all-in-one omnichannel contact center system with an advanced AI suite and workforce management. - Bright Pattern said the platform is recognized for fast implementation and low deployment cost. - The companies said the collaboration will help iké expand its digital engagement capabilities and support more sophisticated AI-powered customer journeys. - Bright Pattern’s website is more information. - iké’s website is more information. - Bright Pattern also listed its social media pages on LinkedIn and YouTube.

Between the lines: - The announcement reflects a broader effort to frame AI as a service enhancer rather than a replacement for people. - Bright Pattern said its AI-first architecture automates repetitive tasks and gives agents real-time intelligence so they can focus on empathy and issue resolution. - iké said the partnership strengthens its ability to help enterprises deliver more connected, efficient and human-centered experiences at scale. - The companies expect additional AI innovations as digital adoption accelerates in Latin America.

What's next: - The companies said they expect to keep expanding the collaboration with new AI capabilities. - Future additions are expected to focus on operational efficiency, customer loyalty and competitive advantage. - The partnership is set to support broader enterprise adoption of AI-enabled customer service across the region.

The bottom line: - Bright Pattern and iké are betting that Latin American enterprises want AI that speeds service, but still leaves room for human care when it matters most.